Outlook beginner
Organize email and calendars with simple, sustainable habits.
- Understand views and the interface
- File and search quickly
- Plan meetings and reminders
- Adopt a daily routine
Microsoft 365
Microsoft Outlook training for businesses
Take control of email, calendars and follow-up with a Microsoft 365 method adapted to each participant’s role.
Professional training
A method that connects theory to real work
Outlook training goes beyond showing buttons. It helps participants reduce noise, find information, turn messages into actions and coordinate calendars. Exercises are adapted to email volume, responsibilities and organizational rules.
Objectives, software versions, authorized files and expected results are confirmed before training. The instructor alternates short explanations, demonstrations, guided practice, questions and immediate feedback.
Course plans
Choose the path that fits your team
Each path can be delivered alone, combined with another or adapted to your files. A mixed-level group can be divided so participants progress at the right pace.
Outlook intermediate
Automate sorting, improve follow-up and coordinate teams more effectively.
- Design useful sorting rules
- Use categories and Quick Steps
- Manage shared calendars
- Create a follow-up system
Outlook advanced
Create communication governance and coherent workflows for high-volume roles.
- Optimize high-volume roles
- Configure delegation and shared mailboxes
- Connect Outlook to Microsoft 365 workflows
- Define team rules
Not sure which path to choose?
Assess my teamA discussion, questionnaire and a few work examples help us recommend the appropriate duration and modules.
Detailed program
Three-hour sessions with practical objectives
The plan is flexible. Examples, exercises and deliverables are confirmed according to the industry, level and available tools.
Path 1
Outlook beginner
3 hours1 session of 3 hours
Who this path is for: Employees who want to understand Outlook better and reduce time spent on basic operations.
Prerequisites: None
01
Session 1 — Essential email and calendar
Views, folders, categories, search, attachments, meetings, availability, reminders and processing routine.
Path 2
Outlook intermediate
6 hours2 sessions of 3 hours
Who this path is for: Regular users who manage multiple projects, clients, calendars or high message volumes.
Prerequisites: Beginner-level skills
01
Session 1 — Inbox under control
Rules, Quick Steps, categories, advanced search, favourites, batch processing and follow-up methods.
02
Session 2 — Coordination
Shared calendars, groups, delegation, efficient meetings, To Do and team conventions.
Path 3
Outlook advanced
6 hours2 sessions of 3 hours
Who this path is for: Assistants, managers, service, sales and operations teams coordinating complex communications.
Prerequisites: Intermediate-level skills
01
Session 1 — Communication architecture
Shared mailboxes, delegation, filing, search, retention, absence scenarios and responsibilities.
02
Session 2 — Workflow and governance
Available Microsoft 365 integrations, reasonable automation, meeting standards and adoption plan.
Target skills
Learn what is genuinely useful
Content is organized around the actions, decisions and results participants must produce rather than a simple feature list.
Sort and find quickly
Combine search, folders, categories and views according to the role.
Create useful rules
Automate only what genuinely reduces noise and missed messages.
Plan effectively
Use availability, invitations, reminders and shared calendars.
Turn messages into actions
Connect email, tasks, follow-up and deadlines to a reliable routine.
Share and delegate
Configure access and responsibilities without creating confusion.
Reduce interruptions
Adopt team conventions and processing windows that fit the work.
Collaborative training
Training built around your projects
After a short demonstration, participants practise, compare methods and receive immediate feedback. When real files cannot be shared, equivalent exercises reproduce the same constraints without exposing confidential information.
✓
Clean up an overloaded inboxCreate a simple structure, prudent rules and a realistic routine.
✓
Build a client follow-up systemCombine categories, search, Quick Steps, calendar and tasks.
✓
Standardize delegationDefine who reads, replies, files and follows up in a shared mailbox.
Targeted workshops
Go deeper on a specific need
A workshop can be delivered on its own or integrated into a longer path to address a production, collaboration or governance challenge.
Inbox management
Diagnosis, filing, search, categories, rules and processing routine.
Calendars and meetings
Availability, meetings, shared calendars and conventions.
Shared mailboxes and delegation
Access, responsibilities, replies, signatures, absence and continuity.
Follow-up and tasks
Turn messages and commitments into visible actions.
Outlook and Microsoft 365
Use available integrations with Teams, To Do, OneNote or Power Automate.
Outlook and artificial intelligence
Summarize or draft carefully without exposing unauthorized data or skipping human review.
Our solutions
A format for every need
From a single session to an annual program, the format is adapted to your organization’s pace and priorities.
Private collaborative training
Your team works live with a specialist who explains, demonstrates and answers questions.
- Flexible 3-hour blocks
- 1 to 15 participants
- Online or in person
Custom training
We review files, roles, processes and expected results before building the learning path.
- Needs assessment
- Customized exercises
- Learning validation
Managed training subscription
JFL Media coordinates several topics, instructors and teams throughout the year.
- Flexible annual calendar
- Session or credit bank
- Support for managers
Service across Canada
Online across Canada, in person depending on the city
Online sessions can bring together participants in Quebec, Ontario, Western Canada, Atlantic Canada or several regions. In-person delivery is assessed according to the city, instructor availability, travel and schedule.
Available formats
- A team gathered in one room
- Participants located in several provinces
- English or French delivery depending on the instructor
- Exercises adapted to the sector and authorized tools
Frequently asked questions
Prepare your training project
Can participants work in their real inbox?
They can when the organization authorizes it. Otherwise, equivalent examples are used.
Do you cover classic and new Outlook?
The environment is confirmed before training and the program is adapted to available features.
Can managers and assistants train together?
Yes, especially for delegation, shared calendars, common mailboxes and follow-up conventions.
Does training replace a retention policy?
No. Legal, IT and compliance rules remain the responsibility of the organization.
Let’s discuss your project
Training adapted to your team?
Describe the result you need, current level, number of participants, preferred delivery and any authorized files or processes.